Damage Claim Policy

Procedure

Please inspect the shipment or furniture when it arrives from the delivery. If there is noticeable damage, please note this on the Bill of Lading and contact us right away, before the truck leaves. Please take a photo of the state of the pallet and any visible damage. Note: Please keep all packaging (e.g. pallets, boxes, bubble wrap, etc.) until after inspection of all items received in case an item must be returned.

Industrial Home will not provide additional packaging for claims. Whether damage is concealed and not discovered until after you have received and signed for the pallet, or not, please take the following photos to support your claim:

1st PICTURE: A photo of the overall piece

2nd PICTURE: A close up photo of the damage(s)

3rd PICTURE: If there is noticeable damage to any of the packaging, please take photos before unwrapping the items. (Please keep packaging until items are inspected for damage. Please notate visible damage on delivery receipts.)**Photos must be included in order for claim to be processed. Email all photos to info@industrialhome.com with the name of your name and Claim on the subject line (example: ABC Interiors – Claim).

You may email the claim to info@industrialhome.com with the name of your company and Claim on the subject line (example: ABC Interiors – Claim). Please note, damage claim must be received within 3 days of receipt of shipment. You will receive a confirmation of your claim within 48 hours.


Important Info

  • Damage claim must be received within 3 days of receipt of shipment.
  • Please allow 10 business days for the processing of your claim.
  • Replacements for claims are based on availability at time the claim is received. If there is no stock of the damaged item, a credit will be issued in the amount that was charged for that item, or a discount will be offered.
  • Credit amount is to be determined after receipt of claim form.
  • All credits will be either put towards future purchases or refunded via check. Refunds are issued once merchandise is received back to our warehouse.
  • Industrial Home LLC. does not refund any shipping charges.
  • Industrial Home LLC. does not refund any online orders unless damage cannot be repaired in addition to the item being discontinued.
  • If you need additional information concerning your claim, please correspond via fax or email only.  Email: info@industrialhome.com
  • Call tags will be issued at Industrial Home’s discretion.
  • For returns/shipment refusals where items are not damaged, Industrial Home will not be liable for any shipping charge.
  • For returns/shipment refusals where items are not damaged, Industrial Home charges a restocking fee of 20%.

If you have any questions please do not hesitate to call or email info@industrialhome.com or call: 310-360-0600