Terms & Conditions
We accept the following payment methods, credit cards (Visa, MasterCard or Debit cards only), BACs transfer in to our account, or PayPal. Most items are in stock and will be dispatched immediately therefore full payment is required at point of sale.
Non-acceptance/refusal of transactions
We reserve the right to not accept your order or to cancel your order if any of the following apply:
- We have been unable to process your payment, or a bank or merchant service provider later cancels payment.
- Payment has been made fraudulently or by illegal means.
- The goods are unavailable from our stock.
- The item/s are no longer available from the manufacturer.
- We have made an error in pricing or product description.
- We do not supply to your address.
- In the event that your payment has been received in part or full for an order, which is subsequently, cancelled you will be reimbursed in full by the same method (and where applicable to the same debit/ credit card used).
We offer very competitive shipping rates though out the United States. Delivery charges will be calculated once you choose your items. You can see what the charges are by clicking the shipping estimator at any point during the shopping process to show the costs for the items in the basket at that time. When you place a order with us, you will receive a confirmation e-mail immediately to advise we have your order in our system. Once the order is dispatched you will be sent a email with the tracking number for your consignment. At Industrial Home we try our upmost to keep our customers happy. We will do our best to have your goods delivered next day, however we do not offer a guaranteed next day delivery and can not be held responsible for any delays incurred by our courier service. In most cases, goods will be received the next day if ordered before 1pm but occasionally can take up to 4-5 days. Please only contact us if you have not received your goods after this time. Please note that large orders may need to be sent by pallet rather than courier, this will depend on the volume of products been ordered. Please allow 7-14 working days for delivery.
We do not accept returns on Custom Orders.
For all other orders, a 25% restocking fee will be charged to orders returned. If you wish to return or exchange your purchase you must notify us within 14 days of receiving your product via email or by calling us 301-360-0600. Please note that we do not offer a free returns service, you are required to pay for the transportation off any unwanted return yourself. Please contact us for return address and make sure to include your customer order details with the package, as we cannot process the returned goods without these. Before returning your purchase, please ensure the goods are in the same condition as they were originally sent. Unwanted items must be returned in a fully resalable condition, which includes being in the original, unmarked and undamaged packaging. Items must not have been used or assembled in any way. We do not accept responsibility for items lost or damaged in transit back to us. If returning you purchase by mail we recommend that you get proof of postage. Industrial Home Inc. retains the right to refuse a refund on any item deemed not to be resalable. If your order is faulty, we will ask you to arrange the shipping of the goods back to us and we will credit you the shipping amount once we have received a receipt showing the full amount. We will also request a tracking number for goods returned so we can follow the return parcel. If you simply wish to return unwanted goods, then you will have to cover the return delivery charge. Please contact us should you have any questions on the above, please contact us.
What we collect:
We may collect the following information:
- name and job title
- contact information including email address
- demographic information such as post code, preferences and interest so their information relevant to customer surveys and/or offers.
What we do with the information we gather:
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons: Internal record keeping. We may use the information to improve our products and services. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.